Outlook not saving password

This fault kept me up most of last night. I finally found the solution on


A brilliant mind called Jeepee figured it out.

This is the reason that I am a google tech through and through ūüôā

Anyway, to the fix!

Logon to Windows with a user account for which the issue does not occur (this may also be a different workstation). 
2. Click on [Start] ¬Ľ Run¬†
3. Type “Regedit” and click [OK]¬†
4. Open the following folder: 
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 
5. Right click the “User Shell Folders” key on the left and choose “Export”. Specify a name and location of for the export file and click [Save].¬†
6. Close the registry editor 
7. Logon to Windows with the user account that experiences this issue 
8. Double click on the exported registry key you created in step 5. 
9. Click [Yes] when asked if you are sure to add the information, then click [OK] for the “successfully imported” message.

Registry keys that should exist in the “User Shell Folders” key.¬†
The list below has the format “Key Name – Value Data”. The type for all keys is “Expandable String Value” (REG_EXPAND_SZ).

* AppData Р%USERPROFILE%\Application Data 
* Cache Р%USERPROFILE%\Local Settings\Temporary Internet Files 
* Cookies Р%USERPROFILE%\Cookies 
* Desktop Р%USERPROFILE%\Desktop 
* Favorites Р%USERPROFILE%\Favorites 
* History Р%USERPROFILE%\Local Settings\History 
* Local AppData Р%USERPROFILE%\Local Settings\Application Data 
* Local Settings Р%USERPROFILE%\Local Settings 
* My Pictures Р%USERPROFILE%\My Documents\My Pictures 
* NetHood Р%USERPROFILE%\NetHood 
* Personal Р%USERPROFILE%\My Documents\ 
* PrintHood Р%USERPROFILE%\PrintHood 
* Programs Р%USERPROFILE%\Start Menu\Programs 
* Start Menu Р%USERPROFILE%\Start Menu 
* Startup Р%USERPROFILE%\Start Menu\Programs\Startup 
* Templates – %USERPROFILE%\Templates

A lot of registry programs and some legitimate programs when they uninstall take more than their fair share of registry with. Registry programs generally delete all empty keys. This has kept me scratching my head more than once. Everything from not being able to install a USB modem to this outlook password problem.

PLEASE PLEASE PLEASE don’t use registry cleaners. I have yet to find one that works without flaws.

As a side note, make sure you are typing in the password correctly when setting up the account. often people type icoenra.co.za or www.icoenra.co.za looking for our website. All the letters are there, just in the wrong order. Auto spell check cannot check passwords.